Frequently Asked Questions

Everything you need to know about shopping with Pelican Shops Online.

What is the standard shipping timeframe for furniture orders?

Most in-stock items ship within 3-5 business days. Larger furniture pieces requiring freight delivery typically arrive within 2-3 weeks depending on your location.

Do you offer professional assembly services?

Yes, we offer 'White Glove' delivery for select zip codes which includes inside delivery, room placement, and full assembly of your items.

What is your return policy for home decor?

We accept returns on most items within 30 days of delivery. Items must be in their original packaging and unused condition to qualify for a full refund.

How can I track my order status?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's tracking portal.

Are your outdoor furniture sets weather-resistant?

Yes, our outdoor collections are crafted from high-quality materials such as powder-coated aluminum and UV-resistant synthetic wicker designed to withstand the elements.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Affirm for qualifying purchases.