Returns & Exchanges

At Pelican Shops Online, we want you to be completely satisfied with your home and leisure purchases. If your item isn't the perfect fit for your space, you can return most products in their original condition within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the specific items you wish to return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the items in their original manufacturer packaging, ensuring all manuals, hardware, and protective materials are included to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return shipping label or use a trackable shipping service of your choice to send the package back to our central distribution warehouse.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.